ISS provides high quality facility services which includes facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors. The customer's account is a high-profile global account for ISS and part of the delivery involves dedicated environmental management across the five regions: UK, EMEA, APAC, India, and the Americas. The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries. ISS, today, is the world's fourth largest private employer serving thousands of both public and private sector customers. ISS India has been operating since 2005 and has grown to over 40,000 employees. With over 1,000+ clients, managing 180 million square feet of blue- chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India.
Company profileKey Responsibilities
Design and implement training programs tailored for facility management staff (technical, soft skills, compliance, and safety).
Conduct training needs analysis (TNA) in consultation with business and operations teams.
Develop training materials, SOPs, and e-learning modules.
Deliver classroom, virtual, and on-the-job training sessions.
Evaluate training effectiveness through assessments, feedback, and performance metrics.
Ensure compliance with statutory and safety regulations (HSE, ISO, etc.) through periodic awareness programs.
Coordinate with internal teams and external vendors for specialized training sessions.
Maintain training records, MIS reports, and dashboards.
Required Skills & Competencies
Strong knowledge of the facilities management sector and workforce requirements.
Excellent facilitation and presentation skills.
Ability to design engaging and practical training modules.
Proficiency in MS Office, LMS platforms, and reporting tools.
Strong interpersonal and stakeholder management skills.
Qualifications
Bachelor’s degree in HR / Business Administration / related field.
Certification in Learning & Development / Training (preferred).
5–8 years of experience, with at least 3 years in facilities management training.
Why Join Us
Opportunity to work with a global facilities management leader (ISS).
Exposure to large-scale workforce learning & development programs.
Growth-oriented role with focus on people capability building.
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